Consultancy
RAD has implemented a wide array of business systems across a wide range of industries.
Support
Our success at building up long-term relationships with our clients is built on availability, knowledge, experience, delivery and a commitment to proactive engagement.
EFACS User Community
A commitment to customer engagement and service is embedded throughout our business and formalised in our ongoing accreditation to ISO9001:2000.
Rad IT Support Glasgow Scotland
Support
Our success at building up long-term relationships with our clients is built on availability, knowledge, experience, delivery and a commitment to proactive engagement.
Our support package is delivered within the framework of our certified ISO9001:2000 quality management system. One of the key components of the support package is our internal online support system, which is a highly effective means of identifying and managing ongoing issues. It incorporates an easy to use and comprehensive set of tools for logging and resolving problems and recording service requests. At the same time, we provide both formalised and informal telephone problem resolution. We maintain face-to-face contact whenever possible, ensuring that we retain a forward view whilst ensuring that systems are optimised in the here and now.